Key Values

Treat colleagues with mutual respect, trust, and dignity.  Assume that they are acting in the best interests of the company.

Seek out ways to help each other; ask for help and give help.  Go out of your way to provide extra support to fellow associates.  Share experiences and lessons learned, both successes and failures.  Help the organization to grow and improve by freely sharing best practices.

Communicate early, often and honestly especially with those who have a direct interest in the subject.  Be a good listener and seek to understand other points of view.

Earn trust by accepting and honoring agreements, keeping promises and discussing necessary changes before acting.

Understand the company’s goals and strategies and proactively support them through discussions, communications, and actions.  Personalize them and commit to an individual role in attaining their achievement.

Never undermine colleagues directly or indirectly; nor, behave in a way that jeopardizes the company’s business position with a customer or within its marketplace.

Work jointly with others to resolve disagreements in good faith.  If necessary, go to a higher authority together; then accept the solution.

Commit to excellence in every endeavor and exercise the highest level of professional behavior.  Make life-long learning and continuous personal development part of our annual individual goals.

Strive to provide value in all that we do for our customers and respond pro-actively in meeting their needs and solving their issues.

Celebrate successes whether large or small.  Understand that someone had to make certain personal sacrifices in order for the company to succeed.  Celebrating the success of the organization enables us to win together.  

 

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